There are three options for resetting a forgotten password. These include:
- Self-service online. A user can reset their password by visiting the following link and entering their email address: https://secure.formsonfire.com/Account/ForgotPassword
- Self-service in-app. A user can click the "Forgot your password?" button on the app login page. Note that this option will not work for users belonging to organizations that have Single Sign-On (SSO) active.
- Administration. An administrator can manually send a password reset email to the user, who can then follow the instructions to reset their password. The "Reset Password" button can be found by navigating to Organization & Users > Users & Groups and selecting "edit user" beneath the user's last name.